© 2018 by Tri Bow Tie

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ST. LOUIS, MO  I   (314)-593-5532  I  info@tribowtie.com

FREQUENTLY ASKED QUESTIONS

When Will My Order Ship?

All orders ship by the next business day. If you purchase before 12pm EST, your order is expected to ship on the same day. Weekend orders will be shipped the following Monday. Shipping times vary depending on the method of shipping you select (see below).

Once your order is placed, you will receive an confirmation email for your order. After your order has shipped, you will receive a second email the following morning with your tracking number. This email will allow you to track your package during its transit to you, so hold onto it until you receive your package.

 

How Much Is Shipping? How Long Will My Order Take To Arrive?

We offer several options for shipping within the entire United States. Hawaii, Alaska and Puerto Rico require additional days for shipping.

(1) Standard - Free with $53+ orders or $5.99 with orders under $50. Orders shipped Standard arrive in approximately 3-6 business days.

(2) 2-day - $16.99. Any size order. Any quantity. No limit. Orders placed before 1pm EST arrive in 2 business days.

(3) Next Day - $39.99. Any size order. Any quantity. No limit. Orders placed before 1pm EST arrive the next business day.

(4) I need my items sent out today! In the event that you need items shipped out today, call us toll free at 314-296-7979. We’ll do our very best to help you out if at all possible. Please note that a "business day" is Monday through Friday, excluding all federal holidays.

 

International Shipping

***We currently do not offer international shipping***

 

 

CUSTOMER SATISFACTION IS OUR TOP PRIORITY

Items must be unworn, in new condition and postmarked within 30 days of the purchase date. Please also include the original packing slip when returning any items.

 

HOLIDAY RETURNS + EXCHANGES

Purchases made between November 15th and January 3rd must be postmarked by January 31th for a refund or an exchange. Promo items cannot be returned for credit or exchanged for something different. When returning an order where a promo item was received, please include the promo item within the return. Please send us an email at info@tribowtie.com with the following information:

 

Subject: Return/Exchange
Your name and phone number 
The purchaser’s name and/or email 
Order ID (included on packing slip if gift was shipped directly) 
Item Description/Quantity (include a picture if that helps!)

 

After submitting the email, a link to your mailing label will be emailed to you (please allow one business day). Print the pre-paid shipping label from the e-mail and attach to your return package.

Once we have received your return, you will be emailed a special code for the value of your return. 

 

RETURNS + EXCHANGES [DOMESTIC]

To request a return or exchange, simply complete and submit your order information through our online Returns/Exchanges Form

After submitting the Returns Form, a link to your mailing label will be emailed to you. Print the pre-paid shipping label from the e-mail and attach to your return package.

For exchanges, simply search and select the replacement items you wish to receive. 

PLEASE NOTE: A $5.99 fee will be charged for returning items using the provided label. Using this label is not required. Exchanges will be shipped back to you free of charge.

 

ADDITIONAL RETURN + EXCHANGE FAQs:

When purchasing through PayPal any unwanted items can be returned for a refund but cannot be exchanged.

If items were purchased through Amazon, the return must be processed through Amazon.com directly.

 

When can I expect my refund? 
Refunds will be issued within five to ten business days of initiating the return, depending on your financial institution. A transaction receipt will be e-mailed from your refund has been processed Please contact the card-issuing bank with questions about when the credit will be posted to your account.

 

When can I expect my exchange? 
Exchange items are shipped within 1-2 business days of receiving the exchange request. An email will be sent including the shipping information much like your original order.

 

Mail Returns to: 
Returns 
Attn: Tri Bow Tie 
9500 INDIAN MEADOWS DR.
St. Louis, MO 63132

 

*By law, we are obligated to apply our return policy in a uniform manner, so if you are returning any items, be sure that it is within our 30-day policy. Otherwise, we cannot accept your return.

                                                                   Privacy Policy

SECTION 1 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 2 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 3 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 4 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.